Our business is all about people – our clients and our colleagues – and we believe that treating everyone with whom we interact with empathy, compassion, sincerity, and sensitivity is critical. We put ourselves in others’ shoes and we think about things from others’ perspectives. We deeply care about our people, and we need our people to care about others also.
We are confident, but we are humble. We make mistakes, own them and learn from them. We are receptive to feedback – positive and constructive – and we are critical of ourselves and our own weaknesses. We are self-aware.
Challenges, obstacles, and setbacks are inevitable. What defines us – as individuals and as a company – is how we respond to these challenges. In actuality, it is in the overcoming of challenges that our true path unfolds. As Marcus Aurelius said: “The impediment to action advances action. What stands in the way becomes the way.” We embrace challenge.
We believe most issues arise because of poor or insufficient communication and most issues can be solved by better, more open, more honest and more frequent communication.